- Introducing McPherson Training
- Drivers CPC
- LGV Driver Training Over 3.5 Ton
- LGV Driver Training for Articulated Vehicles
- ADR (Dangerous Goods)
- Fork Lift Training
- Driver Proficiency Assessment
- Digital Tachograph Training
- SAFED - Fuel Efficient Defensive Driving Course
- Banksman / Vehicle Marshaller Course
- Manual Handling Course
- Health & Safety Training and Consultation
Quality
McPherson conduct business within a highly structured Quality Assurance scheme designed to provide
- 100 % customer satisfaction at the point of service delivery.
- Reassurance to management of compliance with stringent internal procedures.
As well as attaining satisfaction at root business levels, it is important that we are able to respond to client wishes and requirements within their necessary response times.
With the demise of the ISO 9002:1994 most of the ‘shop floor’ focus and ‘point of contact’ focus on performance standards disappeared with the replacement standard.
Accordingly our Quality Department was tasked to develop our own in-house quality system using as its basis, those parts of the old and new ISO standards that most reflected the requirements of our clients. Additionally, we included specific client led requirements into our system. The result is a system drawing from the strengths of both standards and as such has provided a potent workable tool in our quest to maximise customer satisfaction.
Our system is fully documented within the company quality manual and we welcome client quality audits
- To provide assurance of compliance
- As a means of continually improving the standards we are setting ourselves
- And to ensure that our system effectively dovetails with client operations and quality systems.
All drivers and managers are trained in the contents of the Quality Manual at induction and this is refreshed on an annual basis.
Additionally, our Drivers Manual has been developed to support compliance with our quality system and act as an easy reference point for drivers, who have the Manual with them at all times.
All non-conformances are fully investigated, where necessary, in conjunction with the client. This investigation, and any necessary corrective action, is documented and fully open for client inspection. It is our firm belief that only with open and frank discussion with clients, on their aspirations of quality and service can provide the level of satisfaction, which they require.
McPherson Ltd also have quality accreditation with the Trade Assurance Scheme for Combinable Crops which is independently audited by Product Authentication International, covering the companies business involving haulage of bulk moist co-products, combinable crops, moist/dry feed materials/ingredients, compound animal feeding stuffs and as-grown cereal/herbage seed.